Delivering your plants to you
We normally despatch orders on Mondays or, occasionally, Tuesdays. This is to avoid any issues with deliveries delayed for any reason beyond our control not reaching customers before the weekend.
Our standard delivery method is by 24 hour courier (occasionally, depending on time of collection, it might be 48 hours). The cost of this, £10 per 28 kg in weight or part thereof, is automatically calculated for your order. Please note that this applies to mainland UK addresses only. We do not deliver outside the UK.
A signature is normally required when delivery is made by the courier. Sometimes the courier will 'leave safe' a package if we ask them to do so when we book collection, though we cannot guarantee that they will do so. If you wish us to provide a special instruction to the courier, please make sure you do this at the time of placing your order.
Some addresses in Scotland are categorised by the couriers as Highlands & Islands, which may mean a higher cost for the service (usually an additional £3 or £4) and / or a longer delivery timescale (2 or sometimes 3 days). Where this is the case, we will contact you in advance of despatching your order.
If you want just one or two plants, you can contact us and we can work out the cost for Royal Mail delivery for you. But, be warned, Royal Mail does not come cheap these days!
We will send you an e-mail when your package has been collected, so you can know when to expect it.
Remember that we may have to cut back plants in order to package them securely and safely, especially during the summer when they are in full growth.
If you live in the Southampton area, we can deliver your plants using our own transport. If you live within 5 miles of SO16 8AL, we will do that free of charge, provided you order at least £20 worth of plants. Outside that radius, we will deliver at cost, so contact us and we will tell you how much it will be to deliver to your address.
Collection can also be arranged at shows or markets we attend. See Fairs and Shows for details.
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