We at Paddock Plants are committed to protecting and respecting your privacy.

Our privacy policy has been drawn up to meet the requirements of the General Data Protection Regulation 2018 (GDPR), which superseded the UK Data Protection Act 1998 (DPA).

This policy, together with our terms and conditions, sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. By visiting our website you are accepting and consenting to the practices described in this policy.

For the purpose of the General Data Protection Regulation (GDPR), the data controller is Joanna Courtney, sole proprietor of Paddock Plants, The Paddock, Upper Toothill Road, Rownhams, SO16 8AL.

Information we may collect from you

We may collect and process the following data about you:

Information you give us

You may give us information about you by filling in forms on our site htttps:// or by corresponding with us by phone, e-mail or post. This includes information you provide when you register to use our site, search for a product, or place an order on our site. The information you give us may include your name, address, e-mail address and phone number.

Information we collect about you

With regard to each of your visits to our site we may automatically collect the following information:

technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform;

information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from our site (including date and time); products you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page.


Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. See Adddendum below for further details.

Uses made of the information

We use information held about you in the following ways:

Information you give to us

We will use this information:

to carry out our obligations arising from any contracts entered into between you and us, ie to supply and deliver products ordered on our website to the address supplied by you, and to keep you informed about the detail of the delivery process prior to, and subsequent to, delivery being made.

to provide you with information about our products and services in response to any request made by you, using the email address or telephone number supplied by you.

Information we collect about you

We will use this information:

to administer our site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;

to improve our site to ensure that content is presented in the most effective manner for you and for your computer;

as part of our efforts to keep our site safe and secure;

Disclosure of your information

The only third party to whom we will disclose your personal information is the courier company used to deliver any order placed on our site to you, in order to ensure safe and prompt delivery. This information will include your name, address, telephone number and email address.

We currently use UK Mail to deliver orders placed on our website.

We will not share your personal information with any other third party.

Where we store your personal data

All information you provide to us is stored on secure servers located in the United Kingdom. Any payment transactions will be encrypted using SSL technology. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

Your rights of access to information

The GDPR gives you the right to access information held about you. Your right to disclosure of this information can be exercised in accordance with the GDPR.

If you have registered on our website, this can be done within your personal account section. If you have placed an order as a guest, you can request disclosure by emailing us at

Your rights to erasure of information

The GDPR gives you the right to have information held about you permanently erased. Your right to erasure of this information can be exercised in accordance with the GDPR.

If you have registered on our website, this can be done within your personal account section. If you have placed an order as a guest, you can request erasure by emailing us at


Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to

Addendum: How we use Cookies

Cookies are very small text files that are stored on your computer when you visit some websites. 

We use cookies to help identify your computer so we can tailor your user experience, track shopping basket contents and remember where you are in the order process.

You can disable any cookies already stored on your computer, but these may stop our website from functioning properly.

The following is strictly necessary in the operation of our website.

This Website will

Remember what is in your shopping basket

Remember where you are in the order process

Remember that you are logged in and that your session is secure.  You need to be logged in to complete an order.

The following are not Strictly Necessary, but are required to provide you with the best user experience and also to tell us which pages you find most interesting (anonymously).

Functional Cookies

This Website will:

Track the pages you visit via Google Analytics

Targeting Cookies

This Website will:

Allow you to share pages with social networks such as Facebook

This website will not

Share any personal information with third parties.

Policy updated May 2018